Lost or stolen key?

If you want to report a lost or stolen key, you MUST phone the Customer Contact Centre on 0343 222 6666 immediately (do NOT use this contact form) to prevent incurring any extra ride charges. Failure to do so will result in liability for extra ride charges should your key be used to hire a cycle.

*Calls are charged at the standard geographic rate. Calls are included in inclusive minute call plans from your provider. If you don’t have a call package, charges may apply.

Contact details

Phone details

Tel : 0343 222 6666

Postal address

TfL Customer Services
4th floor,
14 Pier Walk,
London,
SE10 0ES

Details

For security reasons, please do not enter payment card or bank account details in this form.

NOTE: You can only type letters, numbers, spaces and the following characters: _ + - , . ? £ ‘ “ ! & @ ( )

Attachments

You can attach photos or documents to this message in the following formats .jpeg, .png, .txt, .bmp, .tiff. The maximum size for each file is 2MB.

Incident details

To help us respond to your feedback, please fill out as many of these details as you can.

Provide your details
Your address
Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To find out more about how TfL handles personal data, see our Privacy and cookies pages.
Cancel