Lost or stolen key?

If you want to report a lost or stolen key, you MUST phone the Customer Contact Centre on 0343 222 6666 immediately (do NOT use this contact form) to prevent incurring any extra ride charges. Failure to do so will result in liability for extra ride charges should your key be used to hire a cycle.

*Calls are charged at the standard geographic rate. Calls are included in inclusive minute call plans from your provider. If you don’t have a call package, charges may apply.

Contact details

Phone details

Tel : 0343 222 6666

Postal address

TfL Customer Services
4th floor,
14 Pier Walk,
SE10 0ES


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